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Hertz Complaint - terrible expierience will never use hertz again!
Hertz Complaint

Hertz Complaint

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terrible expierience will never use hertz again!


I will try to make a very long ordeal a short story for you.The rundown is as follows, reserved the car on line, stood at hertz for two hours with only three others in line waiting for my car. i reserved a Chrysler 300 but was handed a kia instead. the vehicle couldn't get out of its own way, three days later upgraded to a van ended up waiting another three hours because their computers were down. all in all 5 hours standing around for two terrible rentals, the van had a bad front end with damaged suspension, the cup holder was full of SNOTTY NAPKINS!. if i thought i wouldn't need to stand in line for another three hours i would have gone strait back in side to exchange it yet again! due to the wobly front end i arrived at my destination a full 16 hours behind schedule, i called hertz to let them know but was billed for an extra day anyway. the staff at both locations couldn't care less about the vehicles condition or my lost time. they simply swiped my card and walked away. Never ever again will i rent from them you shouldn't either. use enterprise or any one of the other dozen rental company's before using hertz.


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