Hertz Consumer Complaints All Reviews

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Hertz Reviews

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  • terrible expierience will never use hertz again!



    I will try to make a very long ordeal a short story for you.The rundown is as follows, reserved the car on line, stood at hertz for two hours with only three others in line waiting for my car. i reserved a Chrysler 300 but was handed a kia instead. the vehicle couldn't get out of its own way, three days later upgraded to a van ended up waiting another three hours because their computers were down. all in all 5 hours standing around for two terrible rentals, the van had a bad front end with damaged suspension, the cup holder was full of SNOTTY NAPKINS!. if i thought i wouldn't need... More...
    (Travel)
    seand1's Picture   seand1    0 Comments   Comments
  • TERRIBLE CUSTOMER SERVICE TERRIBLE VEHICLES



    I will try to make a very long ordeal a short story for you.The rundown is as follows, reserved the car on line, stood at hertz for two hours with only three others in line waiting for my car. i reserved a Chrysler 300 but was handed a kia instead. the vehicle couldn't get out of its own way, three days later upgraded to a van ended up waiting another three hours because their computers were down. all in all 5 hours standing around for two terrible rentals, the van had a bad front end with damaged suspension, the cup holder was full of SNOTTY NAPKINS!. if i thought i wouldn't need... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    seand1's Picture   seand1    0 Comments   Comments
  • Overcharged waiting on refund



    I was overcharged $400.00 for additional insurance which I made a special trip to cancel. I was told I would get the refund in 5-10 business days. Day 10 and still waiting. They try to run this business with one person working at a time. So if they go to pick someone up the door gets locked. How they stay in business is beyond me. Unfortunately this store will keep me from renting from this company even though I used another store previously and had no problems. More...
    (Miscellaneous)


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